Privacy Policy

Introduction

ALPHA TRANSPORTES DE PASSAGEIROS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our charter passenger transport services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a charter passenger transport company, we may collect the following types of information:

• Client Information: Company or organization name, contact person, phone number, and email.
• Passenger Information: Passenger lists and headcounts for charter services.
• Trip Details: Pickup/drop-off locations, routes, dates, and schedules.
• Identification: CPF or CNPJ for invoicing and contracts.
• Payment Information: Billing details and payment records.
• Special Requirements: Accessibility needs or special accommodations.

How We Use Your Information

We use the collected information for the following purposes:

• To provide charter transport services
• To plan routes and schedules
• To communicate about bookings and trips
• To ensure passenger safety and comply with regulations
• To process payments and issue invoices
• To accommodate special needs
• To comply with transportation regulations

Passenger Lists

For charter services, we may collect passenger names and headcounts as required by transportation regulations and for safety purposes. Passenger lists are used to verify boarding and for emergency contact purposes. This information is kept confidential and used solely for trip management.

Route & Itinerary Information

We collect pickup and drop-off locations, route details, and scheduling information to plan and execute transport services. Route information may be shared with drivers and logistics staff for trip coordination. Itinerary details are retained for service records and invoicing.

Corporate & Organizational Clients

For corporate clients, schools, and organizations, we collect business contact information and contract details. We maintain records of recurring service agreements and scheduling preferences. Corporate account information is treated as confidential business data.

Interstate & International Travel

For interstate and international charter services, we may collect additional documentation as required by transport authorities. International travel may require passenger documentation for border crossings. We comply with all applicable transportation regulations for cross-border travel.

Safety & Regulatory Compliance

We maintain records as required by ANTT (Agência Nacional de Transportes Terrestres) and other regulatory bodies. Driver qualifications, vehicle inspections, and safety certifications are documented as required by law. Trip records may be retained for regulatory compliance and safety investigations.

Special Accommodations

If you request special accommodations such as wheelchair accessibility or other needs, we collect this information to ensure appropriate service. Special needs information is used solely to provide requested accommodations and is treated with confidentiality.

Payment Processing

Payments are typically processed via bank transfer, PIX, or other business payment methods. We retain billing records as required for accounting purposes. Financial information is treated with strict confidentiality.

Fiscal Documentation

For all services, we issue fiscal receipts (nota fiscal) as required by tax regulations. CPF or CNPJ information is collected and transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Client and passenger information is stored securely. Access to personal information is limited to authorized personnel involved in service delivery.

Data Retention

Transaction and fiscal records are retained for the periods required by Brazilian tax regulations. Trip records are retained as required by transportation regulations. Records can be deleted upon request, subject to legal and regulatory requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With drivers and logistics staff for trip execution
• With regulatory authorities as required by law
• With border authorities for international travel
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• With insurers in case of incidents
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request copies of booking and trip records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to clients. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: